Privacy Policy

Effective Date: 25th November, 2025
Company Name: LUXA ENTERPRISES
Contact Email: thebrandluxa@gmail.com
Website: luxa.ng
Registered Address: LANDMARK UNIVERSITY, OMU-ARAN

1. Introduction

Welcome to Luxa. Luxa is a next-generation e-commerce platform built on trust, transparency, and technology combining 3D/AR product previews, secure escrow payments, and verified logistics to ensure customers get exactly what they see.
This Privacy Policy explains how Luxa collects, uses, and protects personal data from customers, vendors, and visitors.
By using Luxa, you agree to the data practices outlined here.

2. Information We Collect

A. For Customers
Luxa collects only essential data to ensure secure transactions and accurate deliveries:
1. Name (shared only with vendors and logistics for identification), Email and phone number (for communication, order updates, and verification)
2. Payment reference and transaction details (for escrow and refund; full card info is encrypted)
3. 3D/AR fitting data (processed locally, not stored externally)
4. Device and analytics data (for security, fraud prevention, and system improvement)

B. For Vendors Luxa publicly displays selected verified information to promote transparency:
Vendor Name
Business Address
Vendor Description & Bio
Major Selling Category
Products Offered for Sale
Profile Picture or Logo
Vendor Reviews & Ratings
Number of Successful Deliveries
Vendors Instagram, whatsapp, x, and other socials
Vendors voluntarily provide these details during onboarding.

3. How we use information

1. Luxa uses collected data to:
2. Create and manage customer and vendor accounts
3. Process secure escrow transactions
4. Facilitate verified deliveries through trusted logistics
5. Improve 3D/AR product previews and platform performance
6. Communicate important notifications and updates
7. Detect and prevent fraud or misuse
Luxa never sells or trades user data for advertising purposes.

4. Information Sharing and Disclosure

Luxa shares user data only with authorized parties necessary for service delivery:
1. Vendors receive only the customer’s name for order identification.
2. Verified logistics partners receive delivery details (customer name, address, product info) to complete shipments.
3. Payment processors receive transaction references to handle secure payments.
All partners are contractually bound to maintain strict confidentiality and data protection standards.

5. Data Security

We employ strong security measures, including: 1. End-to-end SSL/TLS encryption 2. Secure cloud infrastructure and restricted access 3. Regular audits and monitoring for vulnerabilities 4. Compliance with PCI DSS standards for payment handling Only authorized Luxa staff can access sensitive data, under strict internal policies.

6. Data Retention and Deletion

Luxa retains personal data only as long as necessary for legitimate business or legal purposes. Users may request data deletion at any time by contacting thebrandluxa@gmail.com Once verified, Luxa will permanently erase personal data from all systems and backups within a reasonable timeframe.

7. Your Rights

1. All Luxa users have the right to:
2. Access their stored personal data
4. Request correction of inaccurate details
5. Request deletion (“Right to be Forgotten”)
6. Withdraw consent for data processing
7. Obtain a copy of their data
8. Requests can be made by emailing thebrandluxa@gmail.com

8. Cookies and Tracking

Luxa uses cookies to:
1. Remember user preferences
2. Enhance browsing and product previews
3. Improve website performance
You can disable cookies in your browser settings, though some site features may not function correctly.

9. Age Requirement

Luxa is suitable for users aged 15 years and above. The platform does not sell or promote sexually explicit, violent, or otherwise age-restricted products.
If data from a user under 15 is discovered, Luxa will promptly delete it.

10. Policy Updates

This Privacy Policy may be updated from time to time to reflect new features, regulatory requirements, or improvements in our privacy practices. The latest version will always be available on Luxa’s official website.

11. Contact Us

For privacy inquiries or data requests, contact:
📧 thebrandluxa@gmail.com
🏢 [Insert Registered Business Name & Address]

✅ Key Takeaways

Customers’ only shared info: Name
Vendors’ verified info: public for transparency
Luxa protects all data with encryption and secure systems
Luxa uses trusted logistics for deliveries
Platform open to users aged 15+, with no adult or violent content