Welcome to LUXA.
LUXA E-COMMERCE ECOSYSTEMS LIMITED (“LUXA”, “we”, “us”, or “our”) operates a multi-pillar digital ecosystem that provides commerce, university-focused services, customization, production, logistics, and related technology-enabled services.
Our ecosystem encompasses:
- LUXA E-COMMERCE™
- LUXA CAMPUS™
- LUXA MERCH™
This Privacy Policy explains how LUXA collects, uses, stores, protects, and shares personal data when you visit our platforms, create an account, place an order, request a service, use our customization tools, interact with our vendors or service providers, or otherwise use LUXA services.
We are committed to handling personal data responsibly and in accordance with applicable Nigerian data-protection laws.
By using LUXA services, you acknowledge this Privacy Policy and the applicable processing of your personal data as described here.
LUXA operates a multi-pillar digital platform bridging digital expectations through 3D/AR visualization, high-trust campus logistics, on-demand errands, food distribution, document printing, and custom manufacturing.
This policy applies comprehensively to all customers, student users, vendors, couriers, service providers, and platform visitors engaging with any web domain, mobile portal, or service point operated by LUXA.
The information we collect depends on the LUXA service you use. We aim to collect information that is reasonably necessary for providing, securing, improving, and supporting our services.
A. CUSTOMER ACCOUNT INFORMATION
Depending on the service, we may collect:
- full name;
- email address;
- phone number;
- account credentials and account information;
- delivery or pickup information;
- transaction and order information;
- customer preferences where relevant; and
- communications with LUXA customer support.
B. E-COMMERCE INFORMATION
When using LUXA E-Commerce, we may collect information required to process and fulfil orders, including:
- products ordered;
- order quantities;
- delivery address or location;
- payment and transaction references;
- order history;
- inspection or dispute information;
- communications relating to an order; and
- information reasonably required to facilitate delivery.
C. LUXA CAMPUS INFORMATION
Depending on the campus service being used, we may collect information necessary to provide the applicable service. For example:
LUXA CRAVE™
We may collect:
- food orders;
- delivery or pickup location;
- order instructions;
- transaction information; and
- information required to communicate with the customer and food vendor.
LUXA ERRAND™
We may collect:
- task or errand instructions;
- pickup and destination information;
- relevant contact details;
- information about items involved in the request; and
- information required to coordinate the requested service.
LUXA PRINTS™
We may collect:
- documents or files submitted for printing;
- printing specifications;
- quantity;
- formatting instructions;
- pickup or delivery information; and
- order information.
Other LUXA Campus services may collect information reasonably necessary to provide those services.
D. LUXA MERCH INFORMATION
When using LUXA Merch, we may collect:
- product selections;
- product specifications;
- quantities;
- customization information;
- text submitted for customization;
- artwork, photographs, logos, or other files submitted by the customer;
- design and customization preferences;
- design approvals;
- production specifications;
- delivery or pickup information; and
- communications relating to the order.
Where customers request design or customization assistance, we may also process information relating to the requested assistance, including design instructions, revision requests, and approval records.
E. PAYMENT INFORMATION
LUXA may collect payment references, transaction identifiers, payment status, amounts, refunds, and related transaction information.
Where payment is processed by a third-party payment processor, payment-card or other sensitive payment credentials may be handled directly by that provider.
LUXA does not need to store full payment-card information where it is handled by an authorized payment processor.
F. DEVICE AND TECHNICAL INFORMATION
We may collect technical information such as:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from technical information where applicable;
- pages or services accessed;
- session information;
- error information;
- security logs; and
- other technical information necessary for operating and protecting our systems.
G. 3D AND AR INFORMATION
Certain LUXA services may provide 3D or augmented-reality functionality.
Where such features process information locally on a user's device, the applicable information may remain on the device rather than being transmitted to LUXA.
Where information is required to operate a feature or is transmitted to LUXA, it will be processed according to the applicable purpose and this Privacy Policy.
LUXA may collect information from vendors, manufacturers, logistics operators, campus service providers, designers, and other participating service providers.
This may include:
- name;
- business name;
- business address;
- contact information;
- business description;
- profile information;
- product or service information;
- business category;
- payment information;
- verification information;
- performance information;
- reviews and ratings;
- delivery or service history; and
- information required for onboarding and compliance.
To support transparency within the LUXA ecosystem, certain vendor information may be displayed publicly.
Depending on the vendor and service, this may include:
- vendor or business name;
- business description;
- business category;
- products or services offered;
- business location or address where appropriate;
- profile picture or logo;
- reviews and ratings;
- number of successful deliveries or completed orders; and
- social-media or communication links voluntarily provided by the vendor.
LUXA will not intentionally publish private information that is not reasonably required for the applicable public vendor profile.
LUXA may use personal data to:
- Create and manage accounts;
- Process and fulfil orders;
- Provide requested services;
- Coordinate production and customization;
- Facilitate deliveries and pickups;
- Process payments, refunds, and transaction records;
- Verify users, vendors, and service providers;
- Provide customer support;
- Communicate order and service updates;
- Operate 3D and other platform features;
- Detect and prevent fraud, abuse, and unauthorized activity;
- Maintain platform security;
- Monitor and improve system performance;
- Resolve disputes and investigate complaints;
- Meet legal, regulatory, accounting, and record-keeping requirements;
- Improve our products and services; and
- Carry out other purposes reasonably connected with providing LUXA services.
LUXA does not sell or trade personal data for advertising purposes. Your data is used exclusively to operate, secure, and deliver ecosystem services.
LUXA may share personal data with authorized parties where reasonably necessary to provide a requested service, fulfil an order, protect users, operate the platform, or comply with applicable law.
These parties may include:
- vendors;
- restaurants and food providers;
- printers;
- manufacturers;
- designers;
- logistics and delivery providers;
- payment processors;
- technology and infrastructure providers;
- customer-support providers;
- professional advisers; and
- government, regulatory, or law-enforcement authorities where legally required.
The information shared will depend on the service being provided.
For example, a delivery provider may require a customer's name, delivery address, phone number, and relevant order information to complete a delivery.
A printer or manufacturer may require a customer's submitted files, specifications, quantity, and production information to fulfil a LUXA Merch or LUXA Prints order.
LUXA aims to share only information reasonably necessary for the relevant purpose.
For example, a service provider does not necessarily receive all information contained in a customer's LUXA account simply because it is involved in fulfilling an order.
Access to personal data may be restricted according to role, service requirements, operational necessity, and security controls.
Some LUXA services are fulfilled partly or entirely by independent third-party providers.
These providers may process personal information necessary to fulfil their role.
LUXA expects applicable service providers handling personal data on behalf of LUXA to maintain appropriate confidentiality and data-protection safeguards.
Where a third-party provider independently determines how personal data is processed for its own lawful purposes, its own privacy practices may also apply.
LUXA takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the service and technical environment, these measures may include:
- encrypted connections using SSL/TLS;
- access controls;
- restricted administrative access;
- secure cloud infrastructure;
- authentication and authorization controls;
- security monitoring;
- backups and recovery procedures;
- vulnerability monitoring; and
- internal security procedures.
No internet-based system can be guaranteed to be completely secure.
Payments may be processed through authorized third-party payment processors.
LUXA may receive transaction references, payment status, and other information necessary to identify and reconcile transactions.
Where payment credentials are handled directly by a payment processor, those credentials may be subject to the processor's own security and privacy practices.
Source-to-Source Refund Processing: To enhance financial privacy and security, customer refunds and transaction reversals are executed programmatically back to the original payment instrument via our authorized payment aggregator (such as Paystack). LUXA does not solicit, collect, or store personal bank account numbers or online banking credentials from buyers for manual refund processing.
LUXA retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including:
- providing services;
- maintaining transaction records;
- resolving disputes;
- preventing fraud;
- maintaining security;
- meeting accounting or legal obligations; and
- enforcing applicable agreements.
Different categories of information may therefore be retained for different periods.
When personal data is no longer reasonably required, LUXA may delete, anonymize, or securely dispose of it, subject to applicable legal or operational requirements.
Users may request deletion of personal data by contacting LUXA through the contact information provided in this Privacy Policy.
LUXA may need to verify the identity of the person making the request.
A deletion request may not result in immediate or complete deletion where LUXA is legally required or reasonably permitted to retain certain information, including information necessary for legal, regulatory, fraud-prevention, accounting, security, dispute-resolution, or transaction-record purposes.
Where deletion is appropriate, LUXA will take reasonable steps to remove or anonymize the applicable personal data.
Subject to applicable law, users may have rights relating to their personal data, including the right to:
- request access to personal data held about them;
- request correction of inaccurate or incomplete information;
- request deletion of personal data in applicable circumstances;
- object to certain processing;
- request restriction of certain processing;
- request portability of applicable personal data;
- withdraw consent where processing is based on consent; and
- exercise other rights provided by applicable data-protection law.
Some rights may be subject to lawful limitations or exceptions.
Requests may be made using the contact information provided below or via email to luxa-ecommerce-ecosystems@luxa.ng.
LUXA may use cookies and similar technologies to:
- maintain sessions;
- remember preferences;
- support account functionality;
- improve website performance;
- understand how users interact with our services;
- improve product and 3D previews;
- support security; and
- analyze platform usage.
Users may be able to disable certain cookies through their browser settings.
Disabling certain cookies may affect the availability or functionality of some LUXA services.
LUXA may use aggregated, statistical, or appropriately de-identified information to understand platform performance, identify technical problems, improve services, and develop new features.
Where information is anonymized so that it can no longer reasonably identify an individual, it may be used for legitimate business and analytical purposes.
Customers may submit photographs, artwork, logos, documents, text, designs, and other materials when using LUXA Merch, LUXA Prints, or other services.
Such content may contain personal information.
LUXA processes submitted content only as reasonably necessary to:
- provide the requested service;
- customize or manufacture an order;
- prepare a document;
- provide design assistance;
- communicate with the customer;
- resolve disputes; or
- perform related operational and legal functions.
Customers should avoid submitting personal information that is not required for the requested service.
LUXA services may have different age or eligibility requirements depending on the service and applicable law.
Where a service requires a user to meet a minimum age, LUXA may request information necessary to establish eligibility.
If LUXA becomes aware that it has collected personal data from a person who was not eligible to use the applicable service without the required authorization, LUXA may take reasonable steps to delete or otherwise handle the information in accordance with applicable law.
Some technology, hosting, payment, analytics, communication, or other service providers used by LUXA may process information from locations outside Nigeria.
Where personal data is transferred or processed across borders, LUXA will take reasonable steps to do so in accordance with applicable data-protection requirements.
If LUXA becomes aware of a personal-data breach or security incident that requires notification under applicable law, LUXA will take appropriate steps to investigate, contain, remediate, and notify relevant parties or authorities where legally required.
LUXA platforms may contain links to third-party websites, social-media pages, payment services, or other external platforms.
LUXA is not responsible for the privacy practices of external websites or services that it does not control.
Users should review the privacy policies of third-party services before submitting personal information to them.
LUXA may update this Privacy Policy from time to time to reflect:
- changes to our services;
- new technology;
- changes in data-processing practices;
- regulatory requirements;
- security improvements; or
- other operational developments.
The latest version will be made available through the applicable LUXA platform.
Where required, material changes may be communicated through reasonable means.
For privacy questions, data requests, or concerns regarding the processing of personal data, contact:
Customers
LUXA collects information reasonably necessary to provide the particular service being used. This can include account, order, payment-reference, delivery, customization, production, and service-request information.
Vendors & Providers
Certain business and verification information may be displayed publicly to support transparency within the ecosystem.
LUXA Merch
Customers may submit artwork, photographs, documents, text, and other customization materials. These materials may be processed by LUXA and relevant production or design providers solely as reasonably necessary to fulfil the requested service.
LUXA Campus
Different Campus services may require different information. For example, Crave may require delivery information, Errand may require task and location information, and Prints may require submitted documents and printing specifications.
Data Protection
LUXA uses reasonable technical and organizational safeguards to protect personal data and processes information in accordance with applicable data-protection requirements.
Data Requests
Users may contact LUXA to exercise applicable rights concerning their personal data.
LUXA E-COMMERCE ECOSYSTEMS LIMITED
RC: 9541785
LUXA E-COMMERCE™ · LUXA CAMPUS™ · LUXA MERCH™
A multi-pillar ecosystem bridging the digital expectation gap through innovation in 3D technology, campus logistics, commerce, and custom manufacturing.
